Terms of service

TERMS OF SERVICE

WHO WE ARE:

This website is operated by AWESPOWER LTD, a company registered in the United Kingdom.

  • Email: hello@awespower.com

  • Registered Address: 10 Scandia-Hus Business Park, Felcourt Road, East Grinstead, West Sussex, RH19 2LP, United Kingdom

  • Company Number: 15481853

  • Trademark: AWESPOWER® is a registered trademark of AWESPOWER LTD.

We design, manufacture, and distribute our own range of products through our online store at Awespower.com.

GENERAL TERMS:

By accessing or purchasing from our website, you agree to be bound by these Terms of Service, including all additional terms and policies referenced here. These Terms apply to all users, including browsers, customers, and contributors of content.

We may update these Terms at any time by posting updates on our website. It is your responsibility to check this page periodically. Continued use of the website following any changes constitutes acceptance of those changes.

OUR PRODUCTS:

We take care to display products accurately; however, colours, packaging, or slight variations may differ from images on the site.

All products are subject to availability. We may discontinue any product at any time.

PRICING AND PAYMENT:

All prices are shown in GBP (£) and include VAT where applicable.

We may modify prices at any time, but prices at the time of your order will be honoured.

Payment is required at checkout. We accept all major credit/debit cards and payment methods offered through Shopify Payments.

SHIPPING AND DELIVERY:

Delivery times are estimates and may vary due to location or courier delays.

You will receive tracking information once your order has been dispatched.

We currently ship to:

  • United Kingdom: Free delivery using Royal Mail 24 Tracked

  • Europe: Royal Mail International Tracked

Important for EU customers: You are responsible for local VAT and customs fees, which will be collected by your postal service on delivery.

For deliveries outside Europe, please contact us prior to placing your order: hello@awespower.com

SHIPPING AND DELIVERY:

We offer a 14-day return policy in line with UK consumer law. You have 14 days from receipt to request a return.

Eligibility:

  • Item must be unopened and unused

  • In its original shrink-wrap and packaging

  • In resellable condition

  • Proof of purchase is required

To start a return, email hello@awespower.com with your order number and reason. Returns must be approved before sending products back. Items returned without approval will not be accepted.

Defective or damaged items: We will replace or refund once inspected.

Opened or used items: Cannot be returned due to hygiene and resale restrictions.

Refunds: Processed to your original payment method within 10 business days of approval. Bank/payment providers may take additional time to complete the refund.

FAULTY OR DAMAGED GOODS:

Inspect your order upon delivery. If items are damaged or defective, contact us within 48 hours with photos. We will arrange a replacement or refund once verified.

INTELLECTUAL PROPERTY:

All content on this website — including text, graphics, logos, product designs, and images — is the property of AWESPOWER LTD and protected by international copyright and trademark laws.

AWESPOWER® and all associated logos or marks are registered trademarks. Any unauthorized use is strictly prohibited.

LIMITATION OF LIABILITY:

To the fullest extent permitted by law, AWESPOWER LTD is not liable for indirect, incidental, or consequential damages from your use of the website or products.

Our total liability for any claim shall not exceed the amount you paid for the product.

GOVERNING LAW:

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the English courts.

CONTACT US:

For any questions about these Terms, contact us at:

  • Email: hello@awespower.com

  • Address: AWESPOWER LTD, 10 Scandia-Hus Business Park, Felcourt Road, East Grinstead, West Sussex, RH19 2LP, United Kingdom